pkzz Privacy Policy

1.1 Information You Provide

The following information is provided directly by you:

• Full name, date of birth, and national identity details (for age verification)
• Email address and mobile number (for communication)
• Username and password (for account security)
• Financial transaction details: deposit and withdrawal records via bKash, Nagad, Rocket, or bank transfer
• Information or messages provided when contacting the support team

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identification information
• Browser type, operating system, and device language settings
• Traffic source, pages visited, and session duration
• Data obtained from cookies and similar tracking technologies
• Gaming activity, betting history, and account transaction logs

2.1 Service Operation and Improvement

• To create, verify, and manage your account
• To accept deposits, process withdrawals, and ensure transaction security
• To manage gaming services, bonuses, and promotions
• To resolve technical issues on the platform and improve quality

2.2 Security and Compliance

• To prevent fraud, money laundering, and other illegal activities
• To implement age verification and responsible gaming policies
• To meet applicable legal obligations and respond to requests from regulatory authorities
• To protect account security and prevent unauthorized access

2.3 Communication and Support

• To send transaction confirmation messages and important alerts
• To resolve your issues through 24/7 live chat support
• To inform you of promotional offers and bonuses with your consent
• To notify you of changes or updates to our services

3.1 Service Provider Partners

Information may be shared with certain trusted third-party service providers to operate our services, such as:

• Payment processors and financial institutions (bKash, Nagad, Rocket, banks) — solely to complete transactions
• Game software providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, etc.) — to operate gaming services
• Cybersecurity and fraud prevention service providers
• Cloud storage and server service providers

All such partners receive only the minimum amount of information necessary and may not use that information for any other purpose.

3.2 Legal Obligations

Information may be shared with legal authorities in the following circumstances:

• As part of a court order or legal process
• In response to a valid request from a government or regulatory authority
• To cooperate with financial crime investigations
• To protect the rights and safety of pkzz or other users

3.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may pass to the new ownership. In such circumstances we will notify you in advance and inform you of your options.

4.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They keep your login session active, store security tokens, and remember your preferences. Disabling these cookies will prevent the platform from working properly.

4.2 Functionality Cookies

These cookies remember your language preferences, display settings, and other user preferences. They help improve your experience on future visits. These cookies are optional and can be disabled from your browser settings if you wish.

4.3 Analytics Cookies

These cookies help us understand which pages are used most and which parts of the site need improvement. The data collected is completely anonymous and not personally identifiable. You can disable these cookies by changing your browser settings.

5.1 Technical Security

• SSL/TLS Encryption: All data transmission between your browser and our servers is secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive information is protected with strong encryption algorithms.
• Firewall and Intrusion Detection: Our network infrastructure is protected by advanced cybersecurity tools.
• Regular Security Audits: We periodically conduct security audits through third parties.

5.2 Administrative Security

• Only authorized personnel may access your information on a need-to-know basis.
• All staff are bound by confidentiality agreements and receive regular training on data protection.
• Logs of data access are maintained and reviewed regularly.
• In the event of a data breach, we will promptly notify the relevant authorities and affected users in accordance with applicable regulations.

pkzz retains your information for as long as:

• Your account remains active and you continue to use our services.
• It is considered necessary for the provision of services.
• It is required to meet legal obligations (financial records are generally retained for at least 5 years after account closure).
• If a legal claim or dispute arises, the relevant information is retained until the matter is resolved.

If you request deletion of your account, we will action it as quickly as possible; however, some information may need to be retained for a specified period due to legal obligations.

7.1 Right to Access

You may find out at any time what information we hold about you. Upon sending a request to our support email, we will provide you with a copy of that information within 30 working days.

7.2 Right to Rectification

If your account contains any incorrect or incomplete information, you may request that it be corrected. Some information can be updated directly from your account settings; for other cases, please contact our support team.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations, ongoing transactions, or active disputes, we may not be able to delete all information immediately.

7.4 Opt-Out from Promotional Communications

You may stop receiving promotional emails or messages at any time. Use the unsubscribe link in the email or notify the support team. However, transaction-related and security-related messages will continue to be sent as part of the service.

pkzz primarily serves users in Bangladesh. However, for operational purposes, information may in some cases be processed or stored on servers located in other countries.

For any international data transfer, we ensure that:

• Adequate data protection measures are in place in the receiving country or organization.
• Appropriate contractual safeguards are in effect.
• The amount of data transferred is limited to the minimum necessary for the task.

pkzz's services are exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at the time of registration.

If you suspect that a minor has created an account on our platform, please notify our support team immediately. We will verify that account, take the necessary action, and delete the relevant information.

To learn more about responsible gaming, please visit our Responsible Gaming page.

pkzz may update this Privacy Policy from time to time. Reasons for changes may include:

• Changes in laws or regulatory requirements
• Addition of new services or technologies
• Changes in business operations
• Improvements aimed at enhancing user protection

For significant changes, we will notify you by email or via a notice on the platform. Continued use of the service after a change will be taken to mean that you have accepted the new policy. The date of the most recent update will always be noted at the top of this page.